IT Software Solutions & Monitoring Tools
Our developers engineer dynamic systems to perform root cause analysis and provide real-time IT visibility.
Call Center Tracking Software
Our developers create ITSM tools such as call center tracking software, allowing enhanced customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management.
CMMS Software Solutions
We program Computerized Maintenance Management Systems (CMMS) to automate workflows for project management, external requests, asset history records keeping, hardware inventory management, and more. Our software provides real-time automation for DNS.
IT Procurement Services
Our IT procurement services include development for eProcurement/eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation with integrations to service catalogs and service delivery automation workflows, as well as tendering planning/preparation tools.
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Predictive Maintenance Software
We design predictive maintenance software for infrastructure optimization and incident management. Integration with predictive analytics applications ensure equipment uptime, enhanced system quality and stability, and detect possible failure patterns, also known as root cause analysis.
SLA Management Systems
Our developers program custom Service Level Agreement (SLA) management systems and tools to handle site-specific SLAs, configure separate requests, ensure automatic assignments and assign priorities based on predetermined parameters. Reporting tools measure response time, SLA compliance/violations, and more.
IT Lifecycle Management Solutions
We design IT lifecycle management solutions such as Asset Management Systems (AMS) software, custom application development for auto-discovery tools, metadata repository creation, Configuration Management Database (CMDB) setup to collect and store, as well as hardware/software licensing renewal tracking systems.
Knowledge Management
We design predictive maintenance software for infrastructure optimization and incident management. Integration with predictive analytics applications ensure equipment uptime, enhanced system quality and stability, and detect possible failure patterns, also known as root cause analysis.
IT Software Solutions
Our developers program custom Service Level Agreement (SLA) management systems and tools to handle site-specific SLAs, configure separate requests, ensure automatic assignments and assign priorities based on predetermined parameters. Reporting tools measure response time, SLA compliance/violations, and more.
ITProgramming
Our information technology experts perform ITSM software programming of web-based service desk platforms for ITSM systems with secured Customer Service Request (CSR) management portals, contract management software to plan resource allocation, modules and upgrades for client management software to support on-site or off-site Customer Relationship Management (CRM) systems, and availability management modules.
